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Triggered when a recipient declines to sign the envelope. The payload includes an optional declined_reason — a free-text message that the recipient may enter when declining. While not mandatory, this message often explains the reason for their decision.
Declining a document does not automatically void the envelope. You may choose to void it, update the recipient’s details, or send them a reminder — depending on your workflow.
If you choose to send the recipient a reminder after they’ve declined, their status will automatically revert to sent, allowing them to reopen and complete the envelope.