Recipient declined

Triggered when a recipient declines to sign the envelope.

The payload includes an optional declined_reason — a free-text message that the recipient may enter when declining. While not mandatory, this message often explains the reason for their decision.

Declining a document does not automatically void the envelope. You may choose to void it, update the recipient’s details, or send them a reminder — depending on your workflow.

If you choose to send the recipient a reminder after they’ve declined, their status will automatically revert to sent, allowing them to reopen and complete the envelope.

{
  "event": "recipient_declined",
  "recipient_id": "255e591c2c9fe1bc99be1ec03075b402",
  "envelope_id": "7e8f68e4c6df9395cd7ff48d69d7e2c1",
  "declined": "2019-12-17T05:30:00Z",
  "declined_reason": ""
}